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Refunds & Cancellations

Refund & Cancellation Policy

Our refund framework for merchants, customers, and platform subscriptions.

Last Updated: September 01, 2026  •  RBI / NPCI Guidelines Compliant
Contents
1. How UPI Refunds Work 2. Merchant Refund Process 3. Subscription Fees 4. Failed Transactions 5. Bank Auto-Reversal 6. Dispute Resolution
Direct Bank Settlement Architecture
Because WebPress Pay uses direct UPI bank-to-bank settlement, customer funds go directly into your bank account without passing through our servers. All customer product/service refunds must be issued directly by the merchant via their bank's UPI app.
1. How UPI Refunds Work

Since funds settle directly into merchant bank accounts in real time, WebPress Pay does not hold funds in custody. Therefore, product/order refunds must be sent directly from the merchant's UPI app (Google Pay, PhonePe, Paytm, etc.) or net banking to the customer's VPA.

2. Merchant-to-Customer Refund Process
  1. Verify the original 12-digit UTR reference and payment amount in your Merchant Dashboard.
  2. Initiate a transfer from your bank/UPI app to the customer's UPI ID.
  3. Provide the customer with the new refund UTR number for verification.
3. Platform Subscription & License Fees

Subscription fees paid for platform access are non-refundable once the billing period has commenced and account access has been granted, except in cases of duplicate billing or verifiable platform unavailability.

4. Failed & Pending Transactions

If a customer's bank account was debited during a network timeout or failed checkout session, the banking network automatically reverses the debited funds back to the customer's source account within 2-5 business days.

5. Bank Auto-Reversal (RBI / NPCI Guidelines)
T+0: Declined at payment time — funds not debited.
T+1: Technical bank decline — reversed within 24 hours.
T+5: Settlement dispute — reversed within 5 business days.
6. Dispute Resolution & Support

For unresolved billing discrepancies, merchants may contact platform support with the registered email, transaction UTR number, and order reference.

Last Updated: September 01, 2026
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